Please review the list of questions below. These are some of the most common questions that we receive. If you would like to clarify something, or see your question not listed, please Contact Us.

      » 1. What sorts of incense do you sell? Is it artificial and/or dipped in synthetic oils?  
      » 2. What kind of payment methods can you accept?
      » 3. How long does it take, before I can receive my order?
      » 4. How much is your shipping cost?
      » 5. Who is do you use for shipment?
      » 6. What should I do if I don't receive my order after the estimated delivery timeframe?
      » 7. What if my shipment is lost or gone missing?
      » 8. What if I receive a defective item?
      » 9. Do you offer wholesale opportunity?
      » 10. Do you provide drop shipping for re-sellers and wholesalers?
      » 11. What is your return policy?
      » 12. Now how do I order? Can I order more than one of each item?
      » 13. I've read everything in your FAQ, and still can't find an answer to my question.

1. No! All of the incense that we sell is all-natural, and is made by Nippon Kodo according to the ancient tradition of Waza or Japanese Craftsmanship. Nippon Kodo does NOT dip their incense but make it by combining various natural ingridients to create a palette of beautiful scents. For more info, please see the About Koh page.

2. We accept all major credit cards, and e-check through Paypal. If you wish to pay by Money Order or Western Union then please contact our customer service on the Contact Us page.

3. Your items will be shipped out within four to six days, and you will be sent tracking information by email. If you need express shipping please email us and we can arrange it, all items are insured prior to shipment. Please note, any purchase of $50 or more qualifies for free shipping. This is a limited time offer, take advantage of it!

4. Shipping costs range from two to ten dollars, depending on the amount of items purchased.

5. We primarily ship via USPS Priority Mail to ensure optimal delivery time.

6. You will have to notify us and we'll investigate for you, and we will provide a solution to you, whenever necessary. Whatever it is, you have paid us and we'll ensure you receive your order, by any necessary means.

7. We will offer a replacement, all items are insured before shipping.

8. We rarely have such problems, however for your protection, each item is provided with a 30 day return policy if you are not satisfied.

9. Yes, we do. You need to buy at least 15 items to get access to wholesale prices. For a wholesale price list, please contact us through the Contact Us page.

10. Yes, we do provide Drop shipping. To inquire about the prices, please fill out the form on the Contact Us page.

11. Although returns are quite rare, we provide return authorization numbers if you notify us within 30 days of product delivery, please submit your request through the Contact Us page to receive a return authorization number.

12. You can order using our PayPal shopping cart and secure checkout. You do NOT need to be a member of PayPal to use it. And we can facilitate orders of any size with prior knowledge.

13. It's pretty simple, just go to the Contact Us page, fill out all the fields and we will be sure to contact you within 12 hours.

Thanks for your interest!